1: What is your after sale service?
A. Any questions will be responded within 24 hours by email, Skype, callor Whatsapp/Wechat. In addition, we have professional engineer available for overseas service...
B. Machine can be claimed for a refund when machine received in bad qualiy.
2:Does it easy to operate and what can I do if it doesn't work?
First, our machine is stable and easy to operate by one man. What you do is just learn some basic knowledge like loading the jumbo roll paper, start the machine and cutting the paper. And we will send you manual and video. One line technical guidance can be offered, if you still have any questions for the machine, we can dispatch our engineer to your factory to repair and test the machine.
And if there is something goes wrong, you can call us video-chat or email us. And we will give solutions within 24 hrs.
3:lf the machines spare parts broken, where can I get?
Core machine parts will not happen to any problem while maintenanceon time and can be changed for free in one year
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